End-to-end chatbot solution based on a solid knowledge
Uncontrolled soft data
Hard-data has been the focus of many organisations for years: statistics, sales numbers, indicators in dashboards, etc. Hard-data has been the focus of many organisations for years: statistics, sales numbers, indicators in dashboards. Nevertheless, qualitative information that helps solve simple customer facing questions about our services and products are part of the “soft-data” that is constantly growing and being updated. This challenge requires extra attention in the context of virtual workspaces / remote teams
Meet YedAI: Information Architecture and Artificial Intelligence in one
YedAI handles information complexity in its own Knowledge Management System (back-end) and provides a friendly front interface to reach users effectively.
The implementation of Yed.ai saves your employees time and thus facilitates on boarding processes and organisational training. It can also reduce inefficiency in contact centres, answering repetitive questions and freeing up resources to tackle complex cases.
NPS indicators improvement
Your customers no longer have to search for answers to easy questions on your website. Easy and efficient access to this information via a chatbot have a significant impact on customer satisfaction.
Professional Expert Consulting
As our client you will always have the opportunity to benefit from professional expert advice on Knowledge Management in your AI journey.