Privacy Policy

The data controller of this site is Advanced Programming Solutions S.L.U., (hereinafter “Yed.ai”) with a registered office at C/ Isaac Newton S/N Edificio Naorte, local 10 b, Parc Bit CP 07121, Islas Baleares, España.

Tax ID: B57608960

Email: support@yed.ai

The acceptance of the privacy policy of the Service (hereinafter "Privacy Policy"), is a necessary condition for the use of our website.

This Privacy Policy regulates the collection, processing and use of your personal and non-personal information as a user of the Service, as of the effective date that appears in the header.

To process your personal data, the Service complies with current local and European legislation, as well as its development regulations.

This information will consist of: 

• Information collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. See our Cookie Policy for more information.
• The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the URL from which you come from, the URL to which you go or the mobile network used, among others.
• Data on the use of the Service and possible errors detected during its use.
• In addition, the Service uses Google Analytics, an analytical service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set out on the website www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

In any case, you can disable Google Analytics cookies from here.

This information will consist of: 

• The information required to create your user profile: for this we collect data when you create or update your account. The data we collect includes your first and last name, work email, mobile phone number, username and password, address, date of birth, and banking or payment information (including information related to payment information). In addition, in the case of using our free trial or contracting one of our online plans, we will ask you for the name of the organization in which you work and the number of employees of it.

All data is mandatory.

• The information required to complete the provision of the service and carry out the corresponding billing: name or company name, email, address, telephone, tax and bank details.

All data is mandatory.

If you purchase a service on behalf of another person through the platform, you guarantee that you have legitimately obtained the personal information of those other people before providing us with their data.

• The information, personal or not, that could be contained in the messages sent through the contact or opinion channels established through the web, for example your name, alias or email.
• The information, personal or not, provided to request a free demo, for example, email, name, telephone, company and position, among others.
• The information, personal or not, provided to the frequent response chatbot such as your name, email, query, among others.
• Your photograph, name, nickname or geolocation if you decide to participate in any of our activities on social networks.

This information will consist of: 

• Data provided by payment systems or credit card processors, such as the time of purchase or its amount.
• Data provided by social networks or similar services.

The web site has TLS encryption that allows the user to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files of the activity log and of which the Service is the owner.

In this sense:

• We will receive your IP, which will be used to verify the origin of the message in order to offer you adequate recommendations (for example, present the information in the correct language) and to detect possible irregularities (for example, possible cyberattack attempts on the Service). , as well as data related to your ISP.
• You can also provide us with your data via email.

Regarding the means of communication used:

• At no time will the Service or its staff have access to the bank data (for example, the credit card number) that the user as a client will provide to our payment providers.

On the other hand, certain services provided through the website (for example, the possibility of participating in a promotional code contest or draw) may contain particular conditions regarding the protection of personal data. It will be necessary to accept them before participating in those services.

We have profiles in some of the main social networks on the Internet, the Service being responsible for the processing in relation to the data published in them (for example, photos uploaded by the Service in which faces of people appear).

These data will be processed according to the social network that allows corporate profiles. Therefore, we can inform, when the law does not prohibit it, our followers by any means that the social network allows about their activities or offers, as well as provide a personalized customer service.

In no case do we extract data from social networks, unless the user's consent is expressly obtained for it.

When, due to the very nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.

By participating in promotional actions organized exclusively by the Service, the data you provide will be processed solely by us for the purpose indicated in the action statement and its corresponding legal conditions.