Privacy Policy

Privacy Policy

Last updated: June 27th, 2022

Privacy Policy

Last update: June 27th, 2022

1.- Data controller and description

 

1.1.- Data controller

The data controller of this site is Advanced Programming Solutions S.L., (hereinafter “Yed.ai”) with a registered office at C/ Galileo Galilei, S/N, Europa Building, Parc Bit, CP 07121, Balearic Islands, Spain.

Tax ID: B57608960

Email: support@yed.ai 

 

1.2.- Description

The acceptance of the privacy policy of the Service (hereinafter "Privacy Policy"), is a necessary condition for the use of our website.

This Privacy Policy regulates the collection, processing and use of your personal and non-personal information as a user of the Service, as of the effective date that appears in the header.

To process your personal data, the Service complies with current local and European legislation, as well as its development regulations.

2.- Information collected

You can visit the website without providing any data, but if you want to contract our services, you will need to provide us some personal information. The information (personal or non-personal) collected by the Service may vary based on that.

The personal and non-personal information collected by the Service is gathered in three ways: 1) the one collected automatically 2) the one that you voluntarily provide us and 3) the one provided by third parties

2.1.- The one collected automatically

This information will consist of: 

  • Information collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. See our Cookie Policy for more information.
  • The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the URL from which you come from, the URL to which you go or the mobile network used, among others.
  • Data on the use of the Service and possible errors detected during its use.
  • In addition, the Service uses Google Analytics, an analytical service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set out on the website www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

In any case, you can disable Google Analytics cookies from here.

2.2.- The one you provide voluntarily

This information will consist of: 

  • The information required to create your user profile: for this we collect data when you create or update your account. The data we collect includes your first and last name, work email, mobile phone number, username and password, address, date of birth, and banking or payment information (including information related to payment information). In addition, in the case of using our free trial or contracting one of our online plans, we will ask you for the name of the organization in which you work and the number of employees of it.

All data is mandatory.

  • The information required to complete the provision of the service and carry out the corresponding billing: name or company name, email, address, telephone, tax and bank details.

All data is mandatory.

If you purchase a service on behalf of another person through the platform, you guarantee that you have legitimately obtained the personal information of those other people before providing us with their data.

  • The information, personal or not, that could be contained in the messages sent through the contact or opinion channels established through the web, for example your name, alias or email.
  • The information, personal or not, provided to request a free demo, for example, email, name, telephone, company and position, among others.
  • The information, personal or not, provided to the frequent response chatbot such as your name, email, query, among others.
  • Your photograph, name, nickname or geolocation if you decide to participate in any of our activities on social networks.

2.3.- The one provided by third parties

This information will consist of: 

  • Data provided by payment systems or credit card processors, such as the time of purchase or its amount.
  • Data provided by social networks or similar services.

3.- Rights and purposes

We inform you that the completion of the forms is voluntary. However, if you do not fill in the required fields (normally marked with an asterisk), the use of some functions of the Service will not be possible or will be limited.

The personal data provided by you is incorporated and will be processed in the Records of Processing Activities of the Service, in order to meet your requests, provide the requested service and keep you informed about issues related to the activity of the company and its services.

You can exercise at any time the rights of access, rectification, erasure, restriction of processing, opposition and portability of your personal data by email to: support@yed.ai or to the postal address C/ Galileo Galilei, S/ N Europa Building, Parc Bit, CP 07121, Balearic Islands, Spain.

In both cases you must identify yourself with your name and surname, as well as a copy of your national ID or national ID, if necessary.

In the event that you have granted consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the processing based on the consent prior to its withdrawal.

Also, if you think there is a problem with the way the Service is handling your data, you can direct your claims to the corresponding data protection authority, in the case of Spain being the Spanish Data Protection Agency.

4.- Use of data

The Service will use the data collected to:

  • Manage and update the service (the legal basis being our legitimate interest in maintaining and keeping the service up to date and in good condition).
  • Respond to your requests (the legal basis being our legitimate interest in responding to and resolving queries from our users).
  • Send you our newsletter and promotional offers by email (the legal basis being your consent or our legitimate interest based on the previous contractual relationship, as the case may be).

You can unsubscribe from them from the email received or by contacting us. However, you will not be able to unsubscribe from certain correspondence from us, such as messages regarding the security of your data or the terms and conditions of the Service.

  • Provide the contracted service and carry out the corresponding billing (the legal basis being the contract).
  • Provide the requested free demo (the legal basis being the pre-contractual relationship).
  • Maintain the security of the Service, investigate illicit activities, enforce our terms and conditions and help the state security forces and bodies in the framework of their eventual investigations (the legal basis being our legitimate interest in guaranteeing and maintaining the security of the Service and its users).

Likewise, the Service may use the personal and non-personal information of users in the form of aggregated and anonymous data to show them to third parties. You may also share statistics and demographic information about users and their use of the Service with third parties. None of this will allow those third parties to personally identify you.

The Service does not use automated individual decisions.

4.1.- In emails and contact forms

The web site has TLS encryption that allows the user to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files of the activity log and of which the Service is the owner.

In this sense:

  • We will receive your IP, which will be used to verify the origin of the message in order to offer you adequate recommendations (for example, present the information in the correct language) and to detect possible irregularities (for example, possible cyberattack attempts on the Service). , as well as data related to your ISP.
  • You can also provide us with your data via email.

Regarding the means of communication used:

  • At no time will the Service or its staff have access to the bank data (for example, the credit card number) that the user as a client will provide to our payment providers.

On the other hand, certain services provided through the website (for example, the possibility of participating in a promotional code contest or draw) may contain particular conditions regarding the protection of personal data. It will be necessary to accept them before participating in those services.

4.2.- In social networks

We have profiles in some of the main social networks on the Internet, the Service being responsible for the processing in relation to the data published in them (for example, photos uploaded by the Service in which faces of people appear).

These data will be processed according to the social network that allows corporate profiles. Therefore, we can inform, when the law does not prohibit it, our followers by any means that the social network allows about their activities or offers, as well as provide a personalized customer service.

In no case do we extract data from social networks, unless the user's consent is expressly obtained for it.

When, due to the very nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.

4.3.- In raffles

By participating in promotional actions organized exclusively by the Service, the data you provide will be processed solely by us for the purpose indicated in the action statement and its corresponding legal conditions.

5.- Data conservation

Here you can check for how long we keep the personal data collected by the Service:

  • Disaggregated data will be stored without a deletion period.
  • Customer data will be kept for the minimum necessary, and may be kept for up to:
  • 5 years, according to art. 1964 of the Civil Code (personal actions without special term).
  • 6 years, according to art. 30 of the Commercial Code (accounting books or invoice, for example).
  • User data uploaded by the Service to pages and profiles on social networks will be kept from the moment the user offers his consent until he withdraws it.

6.- Data shared with third parties

There are third parties that manage part of the Service.

The Service requires them to comply with this Privacy Policy insofar as it is applicable to them and they must also have their own. However, the Service will not be responsible for compliance with said policy.

Under some circumstances, the Service may share, use, preserve or disclose Personal Information with third parties, on a non-aggregated basis:

  • To provide the Service:

Service providers who perform functions on our behalf, such as web hosting, monitoring statistics or web development. These service providers may collect and have access to information necessary for them to perform their functions, but they are not permitted to share or use the information for any other purpose.

  • To cooperate with the competent authorities:

If we believe that it is reasonably necessary to satisfy any law, legal process or legitimate interest. In any case, we will only provide the strictly required information.

7.- Security measures

The Service adopts all the necessary technical and organizational measures to

protect the security and integrity of the personal and non-personal information collected. Both against unauthorized access and accidental alteration, loss or destruction.

In any case, the Service cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense at all times regarding shared information.

You understand and acknowledge that, even after deletion, Personal and Non-Personal Information may remain viewable in cache or if copied or stored by other users.

8.- Changes in the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you of their changes by sending a notice to the email address provided and/or by placing a notice in a prominent place on our website.

9.- Contact

If you have questions about this Privacy Policy, contact us at:

E-mail: C/ Galileo Galilei, S/N Edificio Europa, Parc Bit, CP 07121, Balearic Islands, Spain.

Address: 

support@yed.ai